Shipping Policy - The Door's Factory Corporation
www.thedoorsfactory.com (The Door's Factory Corporation) ships anywhere in the US. The turnaround time of a placed order may vary, and The Door's Factory Corporation does not hold responsibilities for any delayed shipments. We DO NOT ship to APO, FPO, or PO boxes. We need a valid street address to process the order. If you made a mistake regarding the delivery address, you must contact us within 24 hours of placing an order. If the product is shipped out to a wrong address, the buyer carries responsibilities for any additional shipping and handling charges.
Our doors are shipped via freight ground services, and the shipments are insured by the shipping carrier. Before making a delivery, someone from a freight company will contact you to schedule a drop-off day and time convenient for you. Ensure that someone will be available to accept the product upon delivery. Failure to do so might result in a re-delivery charge that you will be responsible for.
All shipments are delivered to the back of the truck.
Lift gate services, inside delivery, and white glove services are optional, and you must contact us for these services (charges will apply). Drivers are not required to assist in removing the product from the truck, but they often do assist customers who reward them with tips. However, a door is a heavy commodity that will require 2-3 people to be present and active in removing the product from the truck. During the unloading of products from the truck, The Door's Factory Corporation assumes no responsibilities or liability for damage to the product, personal injury to someone(s), or any other issues that may arise due to moving the product from the truck to the inside space.
The customer is responsible for inspecting all elements of the shipped product and indicating any shortage or damage BEFORE signing the freight company’s paperwork.
If the customer finds any concealed damage with the shipment after the driver leaves, they must contact the freight company to file a claim. If there are items missing, you must indicate that on the paperwork and notify us immediately, but DO NOT REFUSE the delivery. We would need pictures and other indications of the missing parts to send a replacement.
ACCEPTANCE OF SHIPMENT AND SIGNING THE DELIVERY RECEIPT BY YOU OR YOUR REPRESENTATIVES IS AN ACKNOWLEDGMENT THAT: The Door's Factory Corporation is responsible for making payments to the shipping and delivery vendors directly. You, the customer, do NOT have to pay anything to the truckers at the time of delivery or at any other time. Any and all such payments, if made by the customer to the carrier company or its representatives, for any additional or existing services will be at your sole discretion and cost. You agree that The Door's Factory Corporation will not refund such payments under any circumstances.
MERCHANDISE DELIVERED IN SATISFACTORY CONDITION. RELEASES THE FREIGHT COMPANY AND The Door's Factory Corporation FROM ALL DAMAGE CLAIMS. If the delivery driver refuses inspection, please note the following on the delivery receipt: “POSSIBLE CONCEALED DAMAGE. DRIVER WILL NOT ALLOW ME TO EXAMINE FREIGHT” Then sign where required. If these terms are not followed, we cannot be liable for any replacements. The Door's Factory Corporation is responsible for making payments to the shipping and delivery vendors directly. You, the customer, do NOT have to pay anything to the truckers at the time of delivery or at any other time. Any and all such payments, if made by the customer to the carrier company or its representatives, for any additional or existing services will be at your sole discretion and cost. You agree that The Door's Factory Corporation will not refund such payments under any circumstances.